mystique face creams
Complaint 103279 Details

I ORDERED A MONTHS SAMPLE OF THE CREAM AND WAS TOLD ALL I PAID WAS THE POSTAGE AND PACKING OF £4.95. I RECEIVED THE CREAM AND WAS'NT VERY IMPRESSED SO I DID NOT ORDER ANY MORE. ON 19/4/12 I WAS SENT ANOTHER BOTTLE AND CHARGED £79.95, IF I HAD ANY IDEA OF THE PRICES IN THE FIRST PLACE I WOULD'NT EVEN HAVE BOTHERED WITH THE SAMPLE. I GOT BACK TO MYSTIQUE AND COMPLAINED AND WAS TOLD TO SEND THE CREAM BACK AND I WOULD GET A FULL REFUND OF WHICH I DID, BUT ANOTHER PAYMENT OF £84.90 WAS TAKEN OUT OF MY ACCOUNT. I GOT BACK TO THEM AND WAS GIVEN THE BIGGEST LOAD OF RUBBISH SAYING WHEN I ORDERED THE FIRST SAMPLE I DID NOT SEND IT BACK WITHIN 14 DAYS SO I HAD TO PAY THE FULL PRICE AND WAS THEN A REGULAR CUSTOMER. IT SAYS NOTHING ABOUT ANY OF THIS WHEN YOU ORDER THE SAMPLE BUT THE WOMAN WHO I SPOKE TO TOLD ME I WILL NOT BE REFUNDED £84.90 BECAUSE IT WAS MY FAULT AS I HAD'NT READ THE CONDITIONS OF WHICH THERE ARE'NT ANY .