Media Crowler
Complaint 103927 Details
- Date Occurred: 04/09/2014
- Reported Damages: $69.95
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I signed up for Avangate Media Crawler on 4/2/12 in hopes of downloading a school textbook. I purchased the trial for $1.99 and attempted to download the software. It was not compatible with my Apple Mac OSX, so I was not able to access any data. On the 9th I received a $69.95 charge on my credit card, realized that the 7 day trial period was over, and attempted to contact the company the same day. Their 1-888-247-1614 customer service number does not work, so I sent in a form under via "Contact Us."
I called my bank to see if they could find another number for Avangate, but the 888 area code number was all they could provide me. I sent in ANOTHER contact form asking for a refund - Their refund policy says if you miss the 7 day trial period, then they will refund you as long as you contact them within 23 days. After 27 days, you are stuck with the full payment.
Well, I am trying to contact them, but am not getting a response.
I suppose I will have to file my complaint through my bank and they can enact the investigation if I do not hear back from Avangate/Media Crawler before the end of the month.
- rachelannrae SBID #6e744bb737
- Posted 04/18/2014
Comments
- Avangate_Support SBID #79b78cd06e
- Posted 04/20/2014
- This comment has been deleted by the Moderator for Terms and Conditions.
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Company Statistics
- Complaint Against Avangate Media Crawler
- Complaints Filed: 147
- Reported Damages: $83,557.95
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.