Direct TV
Complaint 10428 Details

On Tuesday, August 8th, I set up a Direct TV account. Later that evening, I received a call on my cell phone from the number 8889998527. A woman called and said she was with Direct TV Fraud Division and began asking me a series of questions, ranging from asking my social security number, current and previous residence address, birthdate, age, to name a few. Direct TV did not tell me to expect a call from its Fraud Division so this call not only caught me off-guard, but was something that I wondered if it was NOT Direct TV. I questioned each of the requests for information, reluctantly provided information, and was told that I needed to send them a copy of my SOCIAL SECURITY CARD, past utility bill and at least one other piece of identification (which I do not recall). I refused ... they put my account on HOLD ... I called the main Direct TV phone number as follow-up and was told that yes, my account WAS on HOLD; however, the customer service representative could not tell me why. They gave me the phone number of the Fraud Division --- my call went to a voicemail for a woman with the same name as that of the woman who called me from the Fraud Division. For both calls (the Fraud Division and Direct TV), I asked to speak with a supervisor and was denied.