Royal Holiday
Complaint 11453 Details

In the first week of June 2011, my family (of three) signed a Vacation Club membership contract with Royal Holiday in the Caribbean.

We were convinced by the sales person and an impressive show of membership benefits and operations that persuaded us to sign a contract that appeared to be a great deal.

That same evening we realized that the membership promises were not present in our contract- and two days after we returned to the United States, we discovered that this company was a well-know fraud. Like many other victims of the company, we have immediately begun to try and dissolve our contract because we realized we were also scammed. We were given a misrepresentation of a membership and ended up signing a contract with hidden fees and nothing that was promised to us during the sales.

The contract includes hidden fees, additional payments, and unexpected membership fees. The service is not articulated in the contract as we were told. This burdens us with the expectation of being suddenly billed costs that we were not informed about when signing the contract. Our point system does not allow us to get any of the service that was promised for members (we can hardly even stay a single night with the points we have).

We hired a lawyer to help us start this process to rescind this contract.

She managed to write two letters to the Attorney General and to our Credit Card Company.

We drafted a letter to rescind our contract after she helped us with the initial preparations mentioned above.

At this point, our CC company is not supporting our claim to their fraud department, and the Club is now transferring debt to their collection agency.

We have decided to take the legal matters on our own.

The collection agency will attempt to solicit payments we owe- yet we are waiting for responses from the attorney general. We also drafted our letter to the vacation club demanding to rescind our contract and are waiting the 30-day period to hear a reply.