Natural Health Network - Slim Vida and Colon Flow free trial.
Complaint 119321 Details

My sister rang me and told me about this great Free trial for Slim Vida and Colon Flow, only having to pay for postage and shipping. The first one cost £2.49 and the second £1.49, this was only because I tried to leave the web page so was offered to me for an extra pound off. I ordered this on 22nd May and waited until 26th before I received Slim Vida. My Husband read the dispatch letter and told me that they will charge me after 14 days from my purchase date for £69.95, for each bottle. I rang the number on the letter 0080020111200 to America. I actually got through very easily, I told them that I was not interested in the product anymore and wish to cancel any further payments, the lady actually TOLD me that I was to try the product until the Colon Flow arrives. She even offered me a free gift worth £100, I of course said No. And didn’t manage to cancel anything.
I waited until Monday 28th to see if the Colon Flow would arrive, which it didn’t. I rang the number again and argued with another lady about how they are very good at manipulating people and how their 14 day trial is in fact 7 or less depending how long they take to ship the product. The same thing happened with my sister, she received one first, then only today she received the other. The lady said that she would extend my trial period, which I laughed and told them that they must be stupid to think I would agree to something like that. She assured me that the Slim Vida will be cancelled providing that they received the product within those 14 days. So not only do they send these things out late they also send them so you struggle to get the product back in time, so they can then take your money. She told me that I would have to ring back to get the RMA number, (which is your order number) for the Colon Flow when it arrives. I told her that it wasn’t my fault that they haven’t arrived and asked if they would charge me if I don’t actually receive it. She was very persistent and kept telling me that I was to ring back if I did not receive it. Pointless, wasn’t getting through at all. I told her that I will not be opening the bottles at all. So I sent the Slim Vida back via recorded delivery straight away. I went to the bank and cancelled my card, although I didn’t actually put in my account number or Sort code, they could not guarantee me that the company could not take any more money out. So I changed my account. It wasn’t any hassle. They sorted out all my direct debits, plus reassured me that the company could not get any money at all.
The Colon Flow arrived today, I called again for the RMA number and the lady again tried and tried to extend my trial. Plus she offered me the free gift again. These people will keep trying. It’s not fraud really, as it was written in the Terms and Conditions, however it is very clever how they word the free trial, seeing as nothing is free in the world, and this has just proved it.
I don’t mean for this to be as long as it was but if any of you are still looking for this kind of product, (the Acai based slimming tablets), well I have looked on Holland and Barrett health shop and found very similar tablets for £5.99 for 120tabs. So this is even cheaper considering the amount spent sending these others back with recorded delivery.
I have learnt by all this and am very grateful for everyone who has made a comment about this product and Natural Health Network.
All the best to you all and I hope you get your money back.
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