Net Host - Phoenix, Arizona
Complaint 123217 Details

My dates may be wrong. It was well over a year ago. I had an e-mail about receiving tuition from home to set up and monetize a website, or sites. This is something I desperately wanted to learn. I filled in an e-mail and phone number form for more information.I was regularly called and heavily pushed to buy one of their tuition programmes. Every question I asked was answered with a positive. I already knew what kind of a site I wanted and how I would want it monetized. I finally decided to take the plunge and went for the medium cost tuition course, lasting a few months. One tuition call a week, paid for by them. I was strongly persuaded to use my credit card on the basis that "no startup company uses it's own money". This should have rang an alarm bell, but I was so desperate to start. I checked that I could have a blog style website? Yes. I would have help to set it up as I wished? Yes.So I was told to go buy my domain name. I was given no advice about keywords, which I have since educated myself about. Three phone tuitions were set up, one a week, but only 30 mins each time to my disappointment and a different person each time. One man called me between times and was aggressive in his sales technique, trying to get me to part with more money for an upsell I didn't understand. In my 3 tuitions I kept trying to set up my site as a blog but was being steered away from my plan. Their websites did not fit with my domain name, subject matter or a blog. Finally I was told I could not have a blog and that the only thing I owned for my $3,800 was a domain name. No more appointments were set up for tuition after the first three. I was expected to phone and book them in. My feeling was they expected people to drop out after they'd got their money. My domain name was very specifically a blog name and they only told me on the last of my 3 tuitions (they offered several months worth) that I could only set up an online shop. I wanted my money back because I had been lied to at the start to get my money. Finally I got a call from a man who cancelled my hosting payments and suggested I set up a blog elsewhere and link it to my online shop, which had visitors but no sales whatsoever. I did a search and discovered this company is a fmily of companies all operating from Phoenix and had a multitude of complaints. Everyone had been asked for credit card payments specifically. When I asked them if they were afilliated with these other companies they denied it outright. Many of the online complaints sounded word for word like my conversations yet had a different company name based in Phoenix. A miserable lesson. I had just lost my job of 20 years and was and still am living on savings and some inheritance. I may lose my home as my money has dwindled. These people are scum.