Emerald Lux E Cig
Complaint 127388 Details

http://www.thesmartstyleliving.com/quit.asp?o1=ECIG10&source=P-BLACK&c1=&popup= is the free trial for Emerald Lux e cig. I signed up for what I thought was a free trial. Upon searching the web for more info on e-cig, I came across your website on this company concerning their scam. Thank you so much folks for your reports and this website. As soon as I read them I went to my credit card online and indeed saw their continuing subscription and filed a dispute right there on the spot. I sent an email of cancellation, and called them and cancel this morning. I'm am within there 14 days I didn't know about (because it's suppose to be free). On the phone with them, I did tell them they were scammers and explained to them it was suppose to be a free trial. They were huffy at first when I told them to cancel and that I was disputing the 4.95 and any further charges. The employee ask to put me on hold and told her yes, but before you put me on hold I want to let you know that the the State of Indiana is a one party state and this phone call is being recorded. I'm letting you know, even though I don't have to. The hold didn't last long and the employee came back with a rma number and said they have already shipped it and I needed to return it within 10 days as per their policy. I asked her where that policy was on their website, she said it was just there policy. Seriously, who can keep up. Anyway, here's an email that just came:

Dear ****** ********,

If you do not want to deal with returning the package you may always keep the product and get charged only small one time payment of only $24.95 to keep the product. To activate this offer please call 1-877-766-5306.

Your Return Authorization Number is "********". All returns must include this RMA# inside of the package.

Please ship the product to:

Lux E Cig
1602 Alton Rd #565
Miami Beach, Fl 33139


If you have further questions or needs please do not hesitate to call us at 1-877-766-5306.

We appreciate your patience regarding this matter.


Best of Health,

The Lux E Cig Team

and this email: Dear ****** *******,


Thank you for your business. This email is to let you know that we have canceled your account for our Lux Electronic Cigarette.

For you your records your customer order number is is **********.


If you have further questions or needs please do not hesitate to call us at 1-877-766-5306.

We appreciate your patience regarding this matter.


Best of Health,

The LUX E Cig Team
Thanks scambook and to the people who made these complaints. You saved me!