ChristianLouboutinAustralias.com.au/
Complaint 134256 Details

I purchased 2 pairs of shoes from this website on the 21st of June. When I received the shoes I found not only the size was wrong but the shoes looked horribly fake, so I asked for a refund. The followings are our email conversations for this matter.

I wrote:

Hi. Today I received two pairs of shoes that I ordered previously.
They are way too big for me and don't look anything like the photos in your website.
I'd like to return these items and get a refund.
Where should I send them to?
THanks.

They replied:
From: [email protected]
hello,

thanks for your letter,
now you have some choices :
1.keep two pairs of shoes,we can refund 75USD to you as compensation.
2.buy another shoes from our website,we will give you a big discount.
3.return the shoes back,but you will have to pay the return shipping cost, bear big losses on the shipping.
Also, when refund, we will take 30% as process cost on your return and refund .
4.you can return the shoes back to exchange,after we get the shoes,we will ship the smaller size to you.

you need pay the return shipping and resend shipping cost .
which one do you choose?
Look forward to hearing from you!
Best Wishes
Customer Service Centre

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I found their return policy from their website.


We accept returns for exchange or refund due to following reasons:

1. Shipping error
2. Damaged goods
3. Size exchange
4. Dissatisfaction

In order to refund, the shoes should be in new and unused condition with all tags attached.

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There is no mention about 30% of process cost.

The items are unused and new with all tags attached. I told them that I would be sending these items as soon as they provide their postal address to me.
I also found a few stories of angry customers who purchased shoes from their website and haven't got a refund that was promised.

I am very angry and disappointed.