Coopers Sewing Machines
Complaint 140904 Details

i ordered a steem press on the 22/07/2012,it was delivered on the 23/07,it was not suitable and i phoned the company who agreed to have it collected and they would send a better model as a replacement.it arrived o0n the 25/07, again not suitable and was told by coopers that i would have to send it back at my expense,which i did.it was sent by parcel-force on a 48 hour delivery, the parcel was delivered and signed for by them on the 25/07.my wife phoned them and spoke to mr hall who was very abrupt and told her they would make a refund less the 2x delivery and one collection charges,over £40 pounds.their web site states free delivery and they confirmed this on the phone,they also state on the web site of a refund in 2 working days. i have been told today that i have to contact mr hall next monday to arrange a refund less these charges