Herman Street Legacy Family Tree
Complaint 153648 Details

I usually take Amazon word as if is the best!
I am a Prime customer
I was searching for a family tree documented in the Amazon page.
Amazon took me to Herman Street because is one of your recommended products.
I order the Legacy Family Deluxe 7.5 Dawn loaded In my first intent I was not able to grasp the information. After few other times I decided that is complicated to followed the program.
I called for support with No answer. I e-mail 3 times no response. I finally e-mail one more time support and refunds.
This time one person from Peggy from orders reply. see note: I called 1866-648-2140 today an
No answer.


Dear Lidia,

We apologize for the frustration that you have experienced.

Searching on your email address, this is the first email that we have received. I am not sure what phone number you called; but we do make an honest effort to return all phone calls.

You purchased Legacy through Herman Street, so if the program is unsuitable for you, you will need to contact Herman Street for a refund at 1-866-648-2140.

As a side note; there is a comprehensive 'Help Index' available in the program, where many answers to questions can be found. Support questions for Legacy can be answered by emailing [email protected] or leaving a message at 1-425-788-0932. The support team will call you back. There is also a 'Legacy for Beginners' video at:

http://www.legacyfamilytree.net/videos/beg7/LegacyForBeginners.html

Kind Regards,

Pegi
Orders/Sales/Billing
Legacy Family Tree

Sign up for our genealogy webinars (free) or view past webinars at www.LegacyFamilyTree.com/webinars.asp.

Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and our blog (http://news.LegacyFamilyTree.com).

________________________________________
From: "lidia ehrman" <(Personal Information Removed)>
Sent: Thu, 30 Aug 2012 11:01:44 -0700
To: <[email protected]>
Subject: returns

Hi

I would like to know how many time I need to write to get an answer?
This is my 3rd e-mail to you and 1 phone call with no answer.
Can you please let me know how can return you CD and get my money back.
You don't have support for questions or any guide available.
Your program is complicated and I purchased the program because you claim
that the Family Tree CD and on line is easy to work with.
Unfortunately for me didn't work I called and e-mail phone support with no
answer.
Order number: 1258690
Order date: August 18, 2012, 4:58 pm
Customer information:
Name: Lidia Ehrman
Addess: 2826 S Millard Av
City, State, Zip: Chicago, Illinois, 60623
Country: United States

I don't know to whom I need to call or e-mail to get attention in this issue.
Please let me know.
Thank you!

(Personal Information Removed)