Giff Gaff
Complaint 165340 Details

basiclly i promote giff gaff and get paid a referral fee now they will not give the to me,there emails about this are below....

points payback issue
Reference Number: 121006-000648
Status: Solved
Created: 06 Oct 2012 14:36
Updated: 08 Oct 2012 14:51
Closed: 08 Oct 2012 14:51
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Discussion thread
Customer
06 Oct 2012 14:36
i still have not been paid after months of asking you to sort it please can you give me the reason you are not paying me?????????

Response Charlene Roulston
07 Oct 2012 12:34
Hi there Stephen, Thanks for getting in touch with giffgaff about your payback points. I hope to help fully resolve this today for you. I have taken a look at your account and can see you have given out a lot of SIM cards to friends but no one has activated them. I can see from your previous cases that you stated you are sure nearly 20 people have activated your SIM cards but unfortunately they may not have followed the correct process which linked the SIM cards back to yourself. SIM cards must have been ordered and activated via spread giffgaff / personalised order link, therefore the SIM is automatically linked to your account. Please take a look at how payback points work: http://giffgaff.com/index/payback. Stephen if you can confirm the usernames of the friends who you think are using your SIM cards and I can certainly send the information off to our payback team to investigate further for you. Sorry for any confusion this is causing you. If you’re ever stuck for anything else, be sure to visit the forum first. You'll find most issues are already resolved or you can post a new one. Click the link for access to the forum http://community.giffgaff.com/ and also you can search our super helpful FAQ section here: http://giffgaff.com/support Or if all else fails agents are always at hand to help. Hope you have a fantastic day Stephen, Charlene @giffgaff

Customer
08 Oct 2012 12:05
i ordered the sim sent from your site so you should have that on you system,also that stll does not count for the other recruits that have used the sim correctly,its not ,my fault how sims are used i promote them to be paid as part of our agreement,can you please pay me for the ones that are ok?

Response Caroline Quigley
08 Oct 2012 14:51
Hey Stephen, Thanks for getting back to me about your points. I have checked your account Stephen and I can see that there have been no points added. Therefore the SIMS either weren't activated or the username was not added. I am afraid that the points can't be added unless the SIMS have been activated. I am very sorry about this. If you need anything else please do get back to me Cheers Caroline @ the giffgaff team

Additional Details
What method of payback did you choose?
paypal
How many friend referrals have you made?
67

08 Oct 2012 12:05
i ordered the sim sent from your site so you should have that on you system,also that stll does not count for the other recruits that have used the sim correctly,its not ,my fault how sims are used i prote them to be paid as part of our agreement,can you please pay me for the ones that are ok?