Ortho White
Complaint 176971 Details
- Date Occurred: 11/10/2014
- Reported Damages: $78.41
- Location: Unknown
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I ordered a trial sample of OrthoWhite on the internet on Nov. 2 and wrote down all pertinent information from the Terms and Conditions, which CLEARLY stated that I must cancel within eight (8) days of the order (that would be Nov 10) or my account would be charged $78.41. They had already charged me $1.03 for the product and $3.87 S&H to which I had agreed at the time of the order. The product was supposedly shipped on Nov 4, but I have not yet recieved it (of course that's "the post office's fault", not theirs, so tough luck for me. Today (Nov 10 - Day 8) OrthoWhite charged my account $78.41 so I called to cancel the order, but was told by the cust. service rep that the terms stated that I had seven (7) days to cancel (not 8) and that they could not and would not refund the $78.41. I had originally been directed to the site from which I ordered the product from another site, so I am sure that if I went directly to the official OrthoWhite site today it would say "cancel within 7 days", but the site from which I signed up CLEARLY said 8 days - I was very careful about the details and wrote it all down. I tried to print the page, but couldn't. None of the pertinent info would print out, just the exterraneous stuff. I was also told that a supervisor will not be available until Monday, (day 10) and I feel sure that by that time there will be no record of my calling on Day 8 to cancel. BTW, the cust. rep. (who was difficult to understand) thought that S.C. was the "state" of Sacramento and when I asked where he was speaking to me from he said he was in Colorado. I guess I should have asked him if that was the city or the state of Colorado.
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 78.41
- vickimom SBID #8ce6ee6e85
- Posted 11/10/2014
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Company Statistics
- Complaint Against Ortho White
- Complaints Filed: 14
- Reported Damages: $1,257.34
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.