Optima Cigs Free Trial
Complaint 203004 Details
- Date Occurred: 01/19/2013
- Reported Damages: $116.93
- Location: Florida
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I too fell for the $4.95 free trial. I contacted Optima Cigs and was put on hold for over 15 minutes. When I finally talked to a customer service rep, I told her that I did not have 14 days for the free trial and why did they charge my account for replenishment cartridges (which I still do not have in my possession). She researched my account and said the 14 day free trial starts when the product ships! I told her that I didn't even receive the starter pack until around the 14th of January - Today is the 22nd - they charged my card on the 19th so I had exactly 5 days as my "FREE 14 DAY TRIAL!" She even confirmed that the delivery of the starter kit was on the 14th of January. I told her so you have proof that I didn't receive it until the 14th and your company still charged my card within the supposed 14 day trial. She said, the information was in the fine print. I told her that yes, I read the fine print and the fine print also stated I had a 14 day free trial not a 5 day free trial! They are a huge scam and now I'm stuck with a $116.93 charge on my card for a product that I'm not even using! STAY AWAY FROM THIS COMPANY!
- Seeking Resolution: I'm Looking for a Refund
- Refund Amount: $ 116.93
- Velvetdesertskye SBID #5a251bbab7
- Posted 01/22/2013
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Company Statistics
- Complaint Against Optima Cigs
- Complaints Filed: 76
- Reported Damages: $9,210.53
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