DHGate
Complaint 210623 Details

Ordered two derma cleansing machines. After about 3 weeks I received one 110 machine and one 220 that I could not use. I notified them right away. They LIE---they do NOT have any cutomer service department to handle claims. I asked to have the seller send me postage and I'd return the items OR they could replace the non-working 110 volt and the unusable 220 volt with working ones. I contact them from Sept 2012 through January 2013...NOTHING...in fact LATE on 12/31/2012 I got an e-mail telling me that I better furnish PROOF that I had paid and mailed the two items back BY 1/2/2013 or they were washing their hands of it and giving my money to the seller...this was about 4PM on 12/31/12. I have tried repeatedly to contact them---THEY DONT CARE! and you are SCREWED! I am going to report them to ther FTC and ICC and see if that might help somebody else if not me.