Hot Buns
Complaint 210856 Details

I placed my order and it did not give me a completed receipt with my total. I went back and replaced the order since I checked my bank statement and nothing showed. After several hours I finally got a confirmation email showing my total of $77.90. This is a buy one, get one free at the price of $10. I ordered 2 expecting the two free. What I got is 6 sets all charged at about $7.50 shipping charge a piece. SO this little box that is going to ONE place, with 6 little hair pieces is costing me more to ship than the product itself! I called customer service after seeing this and was told that "Oh Wow! I see what you you mean! Call customer service in the morning from 8am to 10pm and they can access your new order and fix it." "So, they will refund that extra money immediately back into my account", "Yes!" But guess what? Customer service told me they already shipped it out and I will have to return the product I don't want, minus the shipping charge. WHO in their right mind would send a $10 product back and pay to reship all that back and get $10 back? This is the first time I have ever filed a complaint and I have not even received my product! I am a 40 + college educated person and even I got scammed! I will make sure I pass this on to everyone that will hear!