GoMobilityScooters.com
Complaint 211573 Details

The problem is a bought a luggie folding scooter from this company four months ago.The scooter has a warranty to for entire scooter for one year.I have not used the scooter that much but it is as not advertised but I took the 2100 dollar loss as experience.I got on the scooter to use it on Monday the 11th of Feb.It had no light on the switch and so I tried to charge the battery. I called the company starting Monday thru Thursday and the answering service told me they would pass the message along to the tech support.After two days I began calling on the third day and after a total of seven calls on all three days and screaming at the answering service ,their tech support called me back and told me that the battery I had was listed on defective list and I needed to pack and ship the battery to the manufacture at my cost and then wait three weeks for a replacement.They said they would send me an instructional email to tell me how to send the battery back .I am still waiting for it . I feel the company should send me a new battery and then pay for the shipping of the old one back to them.I hope this helps others know that this company takes your money quickly and then forgets you.This is a hard ordeal for me as I am disabled and have severe osteoporosis.I inquired about a replacement batter and tech support said it would be 543.00 .I am on a fixed income and my children had to pay for this scooter.I was embarrassed to tell my children I had chosen poorly on the scooter.Now I am embarrassed to tell them I was scammed .