Authorized Laptop Repair
Complaint 230854 Details

I sent my son's tablet in to them to be repaired. I received a cll on March 10th, 2013 from Bob who told me it was fixed and would be shipped out the next day. The tablet never came, so after a week I called them and a woman told me that the tablet was still there and had not been fixed and that they could not fix it. I was told that i would be issued a refund back on my debit card and that they would send the tablet back. They did eventually send the tablet back, but I never received my refund. I have called several times and have been proimised a return phone call several time and it never happens. On April 9th, 2013, Bob told me that they were sending my refund via certified mail and that iw was being mailed out Thursday, April 11th. I live in Charlotte NC which is not far from Columbia and even the Post Office told me I shouuld have received it by now. Today, April 16th Bob gave me the check number an said he would call me back with the address the check was mailed to. Of course, and always, he never called back and they are not answering their phone. i filed a BBB complaint and I plan to file a police report on the company in Columbia tomorrow. I am tempted to go there and sit in front of their door until I get my money back because after reasing the other complaint on here, it does not look like I will ever see it again. I am not a very wealthy person, so 136.00 is a lot and would go a long way toward replacing my 7 years olds tablet. I'm extremely fed up and angryiI belive they are just a scam set up to charge people for nothing and they need to be arrested and shut down. They have a big ad in the latest yello pages that just came out so many more people will be ripped off as well.