Credit Alliance Group
Complaint 231589 Details

I entered into the program with CAG Oct 2009 and ended Feb. 2013. In the beginning Shane Garner and his group were very professional. They would call every few weeks to see how I was doing and if I had any questions. During the time I contacted CAG for help I was primary caregiver for my finace who had a right brain major stroke and could no longer function by himself. I turned my home into a hospital with caregivers, home health nurses and therapist. It was during our struggle of taking care of my fiancee that I trusted CAG. The 3 plus years that they sucked $797.00 out of my account monthly that I thought they were taking care of my bills. I was consumed with caring for my loved one that I didn't realize I was not corresponding with CAG as often as I once did. They did settle one debt for me and paid $1600.00 on another one but quit making payments to them I ghave now found out. When I realized they were in trouble is when Chase contacted me back in Feb. 2013 and told me that CAG was no longer taking care of my bills and could I make a settlement with them. I immediately called CAG and Mary Snickel answered and told me they were closing and at the very moment I called, Shane Garner was at the Attorney General's office. The Attorney General was closing them down. I asked when I would get my refund and she said in the next 2 to 3 weeks they would be going through files and calculating how much they owed me. Since then I have tried calling several times and they now have a sophiscated answering service that tells you that you are caller #5 and your approximate wait time is 21 minutes. I have held until I finally get to caller #1 and I have held the phone and I have been caller #1 for over two hours and finally I hang up. the number I call is 866-454-5044.