EshTechProtectcellins
Complaint 233442 Details

I PURCHASED A NEW PHONE ON 2-10 OF THIS YEAR AT A VERIZON RETAIL STORE. THE SALESMAN TALKED ME INTO BUYING AN INSURANCE PLAN WITH THE PHONE. HE STATED THAT IT WAS ONLY 6.99 A MONTH AND WOULD REPLACE THE PHONE FOR FREE FOR WHATEVER MIGHT HAPPEN TO THE PHONE.

SOMEONE HAD TO STEAL THE PHONE BECAUSE IT IS MISSING AND HAS BEN FOR OVER 2 WEEKS. I CALLED THIS COMPANY AND THEY STATED THAT IT WOULD COST ME 100 DOLLARS TO GET THE PHONE REPLACED.

A SUPERVISOR MARAGART IN OHIO STATED THAT IT WAS IN THE BROCHURE I GOT. I NEVER GOT A BROCHURE AND NEVER REALLY TALKED TO ANYONE AT THIS COMPANY UNTIL YESTERDAY BUT WHEN I DID I FOUND OUT THAT THE REPLACEMENT WOULD MOST LIKELY BE A REFURBISHED PHONE.