Saphire E-Cig
Complaint 234636 Details

Consumer's Original Complaint :
Debit Card Scam. Please read the below information.
On 4-10-2013 I ordered a free sample of saphire e-cigs on line for my husband. The sample was FREE the only thing they would charge my debit card for was $4.95 for postage (so they said). On 4-15-2013 they drew the $4.95 from my bank account which was fine. On 4-18-13 I received the free sample. On 4-24-13 this company withdrew another $99.62 from my bank using my debit card number with out any permission or authorization from me.
After making several phone calls to several of their phone numbers I got through to one of their representatives and told him the problem. He informed me that I had subscribed to their club. The ads doesn't mention a subscription of any kind or a club. I just ordered a free product for my husband to try out and paid $4.95 for postage. I had no other agreements with this company. This person told me that I needed to cancel my subscription if I wasn't satisfied. What Subscription??? I never agreed to any type of subscription. So I went through the process more phone numbers to call and cancelled a subscription that I never had. He then checked his computer and said yes here is the cancellation request. He was very rude!!! Then he went on to say ohhhhh you cancelled your subscription and it has locked me out of your account. Since you cancelled your subscription there is nothing that I can do!! Since you cancelled your subscription we will not refund any monies that we have drawn from your bank account on your debit card. I have not joined anything!!! Nor had I subscribed to any thing. The money has already cleared my bank and they have it. I am on a fixed income and would never be able to afford their club or their (scam) is more like it. I hope that this will help others before they get scammed. I have filed a complaint with my bank and will fight to get my money returned to me. I have filed a complaint with the BBB and I am going to contact the attorney generals office of Missouri tomorrow. Also I will be filing a complaint with the U.S. Postal service for mail fraud on Friday. Beings they deal through the postal service it should be considered mail fraud as well. BE WARE, this company is a total SCAM!!!!! I will go out of my way to let everyone that I know about them and will post this all over the internet, face book , twitter and inform the AARP. I will be calling a few local TV networks on their scam reports broadcasts. I will also post this information to any place on the internet that I can find that will let me. I tried to clear this matter up with them but they are rude and insulting. I am on a very low fixed income and cannot afford to be scammed by these people or any one else. The money they took from my bank without my authorization was my grocery money for the rest of the month. I hope that this will be read world wide and hope that I can help others before they are fleeced by this Crooked company. Until I receive the money that Saphire scammed me for I will continue to fight and let others know what they are getting themselves in to. I tried to resolve this with them but since they as much as told me that they scammed me I will take other measures. Thank you.

Consumer's Desired Resolution:
I want a refund in the amount of $99.62.