VIP Auto Parts & Service/Reilly Auto Parts
Complaint 234917 Details

vip auto installed a fuel pump and assembly because my vehicle repeatedly "shut down" while in use at least twice a day. vip auto assured me that it was not the fuel pump relay or the auto shut-down that I had read in owners manual.My '97 Dodge caravan continued to shut-down since fuel pump installation.speaking with the sales associate about this,Amy,the sales associate,who recommended the pump replacement,told me that I didn't ask for a fuel pump diagnostic test.she did not offer this option at the beginning.I depend on professional advice and service as I am not an auto technician.she would not re-emburse the labor cost,said she did not know the phone number of corporate services,and ignored me when I told her that I was charged for an auto part that was not needed.My vehicle is still shutting down and I can not continue paying mechanics to"guess"what the malfunction could be.When this problem first occurred in february of this year the first auto repair I went to,told me it was a starter issue.No way!My vehicle's starter turned with much power.I had a free starter check, and the starter checked fine. Vacume hoses replaced,fuel filter installed, nothing has worked,does any mechanic know?,or am I just another sucker waitng to be fleeced.Frustrated in Milford.....!