Halowigs.com
Complaint 241606 Details
- Date Occurred: 05/03/2013
- Reported Damages: $99.00
- Location: usa, uk london
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I place an order in 5/03/2013 for a wigs Medium Length Monofilament Top Hairpieces color 14 mixed 22. Before placing order everything seemed ok, I chatting with Cathy about the color of my wig She was very nice person ... I waited two weeks I received no response, I got chatting again talked about the same Cathy who assured me that I'm getting my wig in about 2 days. The past two days have tried chat again, no one answered, I tried several times no one answered. But when I call chat on another laptop with a different name and a different e-mail, very quickly replied Fiona person, at first I pretended I like to order something, I asked her how safe is the site ... responses were ambiguous, I will post a saved conversation below:
Fiona: Please feel free to place an order
Fiona: :)
gloria: How much time takes to received?
Fiona: Total Delivery Time = Processing Time + Delivery Time
Fiona: Processing Time
Fiona: There are different processing times for different orders. You can see more details as followings:
Fiona: • Standard Order: It will take 3-5 working days to produce wigs and hair extensions.
Fiona: • Lace Front Wigs Order: It will take 5-7 working days to produce your wigs.
Fiona: • Full Lace Wigs Order: It will take 7-10 working days to produce your wigs.
Fiona:
gloria: Are this company from USA?
Fiona: We are based in the UK
gloria: Where?
Fiona: London :)
gloria: OK
gloria: Can you time a phone no
gloria: Is more easy for me to talk about this wig
Fiona: Sorry, we don't offer call in service now
gloria: Than to write
Fiona: We can help you here :)
Fiona: Sorry for the inconvenience
gloria: OK
Fiona: Thanks for your understanding
Fiona: :)
gloria: But before to place the order
gloria: What guaranty you can give me to received the wig
Fiona: We can ensure you will receive the wig in the regulation time on the website
gloria: What are means this?
Fiona: Total Delivery Time = Processing Time + Delivery Time
Fiona: Processing Time
Fiona: There are different processing times for different orders. You can see more details as followings:
Fiona: • Standard Order: It will take 3-5 working days to produce wigs and hair extensions.
Fiona: • Lace Front Wigs Order: It will take 5-7 working days to produce your wigs.
Fiona: • Full Lace Wigs Order: It will take 7-10 working days to produce your wigs.
Fiona:
gloria: What guaranty I have after you charge my account, I received the wig?
Fiona: Once we get your payment , we will send you a conformation email
Fiona: And then we will make the wig for you and send it to you as soon as possible
gloria: OK
Fiona: Anything else i can help you please ?
gloria: Than why I didn't,t received my order no.wig 1700019358
gloria: I placed it in 5/3/2013
gloria: Is this as am?
gloria: Scam.
Fiona: SO sorry to hear that
I asked her directly about the order no. and if the company is scam and she hung up, she disconnect me.
Please kindly help me get my money back or to received the wig.
Thank you in advance.
M.T.
- nancy SBID #390d1b8a83
- Posted 05/17/2013
Comments
- Charlene SBID #43c7cc4399
- Posted 12/09/2013
- I purchased a wig from this company after I saw a picture of a wig and it looked exactly like what I wanted. I read their refund policy, ordered it so I'd get well before Thanksgiving, as I'd had surgery and wanted a 'new look' - well, it came AFTER Tgiving, looked nothing like the picture, was so huge it dwarfed my face, and I was told by "Fiona" that they would reimburse me $20; I paid $100.00. I emailed and defended my position (all I did was put on the wig for about 45 seconds and realized it was not right for me) - and after emails back and forth, they offered to refund me $49.00, This is one lousy company, lousy products, lying regarding their refund policy and their products overall. DON'T ORDER FROM THESE CROOKS. THEY DON'T GIVE A DAMN AND YOU WILL LOSE MONEY. FOR CERTAIN.
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Company Statistics
- Complaint Against Halo Wigs
- Complaints Filed: 51
- Reported Damages: $7,404.58
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