Merrywood Loans
Complaint 253927 Details

i had the same thing. looked into, but did NOT apply for a loan, and now i'm £69.95 worse off. i'm legally entitled to a £65 refund, which they claim will be refunded within 30 days...and here i am almost 4 months on, still waiting, in fact i'm not even being lied to anymore....just plain ignored. (the lies btw were to tell me i had already been refunded and the funds would show in my account after 3-5 days). when i phoned to complain, i was told they...and i quote..."didn't care" and was told "don't argue, it's embarrasing", (lets gloss over the fact it was actually her who was arguing as i initiated the call, and therefore the conversation).i was also told i was stuck in a queue, and they would assure it was done that day (i think they meant "ensure", but they don't seem too bright). it never materialised. when i emailed and asked why i had been lied to (i was NOT about to phone them again, i value my sanity), they started ignoring me....i have heard nothing now for 4 emails in as many weeks. they kept telling me the OFT advises they have 6 months to honour refunds...key word is...advises. as they state in writing they will refund within 30 days, and i apparently agreed to that with an e-signature (how else could they legally take money from me?) then surely the 30 day limit becomes a legally binding contract, and overrules mere "advice" handed out by the OFT. incidentally the OFT say on their website any complaints should be lodged WITHIN 6 months, crucially, BEFORE merrywoods claim of having 6 months to act...i think i trust OFT advice more than merrywood loans.

for the record, as i saw it wasn't on file, their customer services email is...

[email protected]

although i seriously wouldnt bother, apart from to initiate a refund claim. and be prepared for the worst experience you ever had over the phone.

and seriously...good luck getting your money back...you'll need it.

p.s you may also find this interesting/helpful :)

http://www.complaintsboard.com/complaints/merrywood-loanscouk-unauthorised-use-of-card-details-c656632.html?page=2#1355912