Flight Deal Agency
Complaint 262158 Details

We bought an e-ticket from flight deal agency http://www.cheap.flight-deal.org/ on July 13th, 2013 and chose to pay through bank transfer. Flight deal agency had acknowledged a receipt of our order 80027, and sent us payment instructions, saying they would provide the e-ticket 12 hours after we had confirmed the bank transfer in the "My Itineraries section of their website". Transfer had to be made to recipient name Recipient name: Ivo Priedniexs.

They sent me this massage after I made the reservation:



Dear Valued Customer!

We have received your order and understand that you've selected Bank Transfer as your preferred payment method with your purchase. Please find your transfer instructions below. Once the transfer is complete, please confirm it online in the My Itineraries at www.cheap.flight-deal.org, so that we can activate your tickets.



For your convenience, our company can send you your eTickets BEFORE you submit your payment. You will be able to confirm these tickets with your air company, but they will be fully activated after your payment is confirmed. Please let us know if you'd like to receive your eTickets before you submit your payment.

Please keep in mind that all transfer fees should be paid by our company. Please ask your bank to deduct all fees from the beneficiary of the transfer, or simply deduct the fees from the outgoing transfer amount.

Please note that Ivo Priednieks Travel Co., the beneficiary of the transfer, is the co-owner of the Flight Deal Agency brand.

Recipient name: Ivo Priednieks
Recipient address: Flight Deal Agency, 110 Bath Road, Hayes, UB3 5AJ, UK
Bank: Barclays Bank
Recipient Bank address: 48 Regent St, London, W1B 5RA, UK
SWIFT/BIC : BARCGB22
Account (IBAN): GB89BARC20090333855929

Message to beneficiary: Payment reference 80027
Payment amount: $1263

You can check your order status, edit passenger info, select payment methods and confirm your payments in the
My Itineraries section at www.cheap.flight-deal.org


For faster order processing, please confirm your payment online in the My Itineraries section of our website at www.cheap.flight-deal.org. Your ticket will be provided to you within 12 hours after we receive transfer confirmation from you.

Payment confirmation submitted by email may result in delay in your order processing.

Do not hesitate to email us, should you have any questions.

Thank you!






Best regards,
Andrew Spradley
Sales Manager
Flight Deal Agency

+44 20 3287 4546
+372 618 8147
[email protected]







We did as required, they thanked for the transfer confirmation, and then, the day after I made the transfer I email them and asked about my e ticket and why haven't I got it yet.

I received an email from them:
Dear Valued Customer

We need your transfer papers in order to quickly verify and confirm your payment.

Please send us the scan transaction copy at your earliest convenience.

We can not processed your payment without it.

Thank you for your understanding.

Sincerely,

Daniel Peterson

I have done that and still didn't receive my e ticket
I sent an email to them again and they, in respond, told me that they have some sort of a problem and that they will transfer my money back
Until now I haven't received my money back nor an email from them
Please help