IZIDresses
Complaint 263049 Details

I order a dress from IZIdresses early May and received it promptly. As soon as I opened the packaging I noticed that it was stained right on the front mid section, the flower on the jacket could have been cutout by a small child, and the lace edging was unfinished in many locations. I notified them immediately and they only acknowledged the damage to the dress the seond week in July. It is now the end of July and I have already missed the event for which the dress was purchased. I asked for a full refund and they offered $ 15 at first to the final offer of $ 35. this negotiation was ongoing until last Friday where I indicated I wanted a full refund and didn't want to keep this dress but to return it to them as it is useless to me. They declined for me to return the dress and give my any other refund stating that they had to pay for the material even though their website states that if a dress is damaged or defective they will provide a full refund - they will not and they will no long communicate with me.