Luxury Spa Inc
Complaint 268475 Details

I bought a jetted tub from them on July 28, 2012 for over $1600. After I had the shipping notice, they took the product off the website. That's how I found out it was a discontinued item. They sent a defective product what leaked water onto the electrical pump below. All the fixtures on the tub leaked water onto the floor. These are fixtures that came with the product -- not anything that had to be assembled. I notified them of the defects. It took a long time with no visible progress. I called them to return a defective product. They quoted me their Return/Refund policy which means that you have to reimburse them for their FREE shipment to you (that's right, you now have to pay for what was free), you have to pay your own shipping and there is a 30% restocking fee. Considering their charges to return a defective product plus the cost of hiring a contractor to initially install it, paid an electrician to install a new outlet for the tub and now the cost of hiring a contractor to take it out and return it, all in all it would have cost me more than the product itself. It is now August 20, 2013, and I still have not been able to use the tub. Sheet rock is still cut open while waiting for them to respond and send parts. BEWARE of buying anything from them. I would not do business with them. I have also filed a complaint to the Better Business Bureau and saw that they are not accredited with BBB. DO NOT BUY from Luxury Spas Inc.