KanacasSecret.com
Complaint 271811 Details

I made a purchase at kanaccassecret.com for a pair on sunglasses that was going to be a bithday present for my sister. it says to wait 4-6 weeks for delivery.

I paid for my item and received an invoice saying payment made.

I thought that it was all fine and waited a couple of days for a dispatch email. nothing came so i tried the track my order button which didnt work so i contacted them via email asking for an update on my order.

i had an email back saying payment received and i need to wait up to 6 weeks for my item as it is being shipped internationally. they told me to contact them again if i did not receive my order after 25 working days.

i emailed them as soon as the 25 working days were up and did not get a response. i continued to email them 3times every day for a month until last week when i got a couple of notifications saying my emails were not sent so im guessing they have closed their email account!!