FilterOutlets.com
Complaint 278810 Details

SCAM!!!! Beware of this company as they recently changed their business name and web address because of all the terrible reviews they have from previous customers. They are now "DiscountFilters.com" instead of the old "FilterOutlets.com" and think they can scam more customers by changing their name. Very shady business. Here is my awful experience:

First and foremost, I was unsatisfied with my purchase because the brand I ordered was Maytag, yet, I received some generic brand called Supco - nowhere in the description did it say "Supco". This is how they pull off their biggest scam – getting people to believe that they can get a Maytag brand filter for cheap but secretly send some crappy brand instead. And then it’s impossible to return or get money back unless you dispute the transaction with your bank. My order details prove my point:

"WF-295-4 Maytag UKF-8001 UKF8001 Certified Green Refrigerator Water Filter"

For this reason, I sent it back for a refund because I did not get what was requested. I returned the order paying for return shipping and it was delivered to the Filter Outlets Warehouse on Aug. 23rd, 2013. It has been nearly two months since the item was sent back to FilterOutlets.com and I have not received a refund. I've emailed [email protected] several times with regards to the issue and the response is always the same "I will investigate... etc." Nothing has happened. I can't believe how much time I wasted with the back and forth emails trying to get my money back... I should've gone straight to my bank and asked them to dispute it. "Jeza" was the one responding to emails and she finally said to expect a refund on 09-25-2013... GUESS WHAT? No refund and it's October 5th!

Their website says "No hassle returns"... Well, in my experience, it is a MAJOR hassle as well as a major scam!!!! I strongly advise all customers to purchase your filters elsewhere because you run a very high risk of getting screwed over with these (Inappropriate Content Removed). You’ve been sufficiently warned.