Stephen Alvarez dba Fixrite Services
Complaint 284674 Details

This is my experience contracting with Mr. Alvarez dba Fixrite Services:
It it my understanding that Mr. Alvarez is not licensed as a contractor in the City of Hamilton; which I found out after the fact by contacting the City clerk, and claim to have proper liability insurance; although Mr. Alvarez never provided said documents at the time of contract or upon request afterwards.
Mr. Alvarez was contracted to make certain modification to the interior- and exterior of my property. The estimated time of completion was ~9 weeks and despite approved change orders; with no additional time added, I decided to stop issuing payments when the projected time of completion passed by more than 4 weeks and more than half of the project still remained unfinished although I have issued payments for more than the price quoted in the agreement, including any change orders. As a result, Mr. Alvarez claimed that I breached the contract by not issuing more payments and subsequently abandoned the project although not yet completed as agreed.
When confronted about the delay and to cease payments Mr. Alvarez was, in my opinion, aggravated and not very professional. When presented with several letters of request for refund, Mr. Alvarez did not respond nor comply with applicable consumer protection legislation.
The Better Business Bureau and the Ministry of Consumer Services (Consumer Protection Branch) could not assist with my case as Mr. Alvarez did not respond to the communication from the BBB or the MCS, hence the cases were closed unresolved. (So much for consumer protection)
Mr. Alvarez was presented with several options to resolve this matter amicable, however shortly afterwards stopped his communication with me. Additional cost to contract other service providers were required to complete project.
Certain damages to my property that were caused and identified by Mr. Alvarez are still not repaired as Mr. Alvarez , upon my request, refused to provide valid insurance information. I would not recommend contracting Mr. Alvarez. (Please note that any statements in this review are my own personal experiences in contracting with Mr. Alvarez and are not intended as slander or defamatory or both. I hope your experience is better than mine!)