HotelsOne.com,
Complaint 286789 Details
- Date Occurred: 11/14/2013
- Reported Damages: $461.62
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Upon arrival to the hotel booked online ( confirmation number, and email in hand) found that there were no rooms available and that the reservation did not exist at the hotel. Immediately called customer service and the representative admitted the " computer glitch" in the reservation. I booked Batesville, MS and the computer made the reservation for Batesville, IN. College ball game weekend and NO rooms available. Forced to travele 1.5 hours further and out of the way to find a room.
I have spoken with 3 different representatives on the phone, receiving 3 different stories and NO REFUND. I paid HOTELSONE $461.16 for 2 rooms and did not receive services/room. I acquired extra travel expenses, and lost time due to the inadequacies of this company.
I understand technical problems occur from time to time, but their unwillingness to refund my money is UNACCEPTABLE .
Lyn (Personal Information Removed)
- Anonymous SBID #6531bbcea3
- Posted 11/14/2013
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Company Statistics
- Complaint Against HotelsOne.com,
- Complaints Filed: 79
- Reported Damages: $19,494.71
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