Skrill
Complaint 289685 Details

I used skrill.com to pay a supplier in China. The supplier refused to accept payment from Skrill. I asked Skrill to cancel the transaction and return the money into my VISA Card.
Now Skrill says I have to prove that the money belongs to me before releasing it. I have had to send them scanned copies of my ID card, Bank statements and Voter ID card. They refused to accept all those documents as they claimed it does not meet their requirements. They said they will only send the money to my bank account. They said they will only accept their own form which I have to download from their website, send to my bank to endorse and confirm that the card and the account number belong to me, and then return it to them. I did all that even though it was very inconvenient to me and to my supplier who had readied the goods and awaiting payment before shipping. Now Skrill says they have processed my withdrawal on 2 November 2013. Since then I have checked at the bank every other day but no money had arrived. They sent an email on 20 November asking for my Place of birth, Date of Birth and Country of Citizenship. I replied to it. I feel very frustrated and angry because the supplier has lost trust in me. We have exchanged 36 emails on this order and the supplier is not happy to have wasted his time. The last 6 emails sent to Skrill have not been replied to.
I want my money back. The government should immediately arrest the Directors of Skrill and ban the company from operating on the Internet.