Lumanelle
Complaint 297880 Details

I ordered Lumarepair and Lumamoisture in a 14 day trial offer, paying $3.95 and $4.95 shipping. I placed my order on Dec 17, 2013, I recieved my product on Dec 23, 2013. I called customer service on Jan 3, 2014 ten days into my trial period and was told my trial period had expired and I was charged $169.90 for the pending shipment of product. The call center was so noisey I could barely understand the soft spoken girl talking and she couldn't hear me. After much yelling and verbal battle, I told her to speak louder or get me to someone else. I asked how can you try a product for 14 days until you have recieved that product to try...they were counting my 14 day trial period from the time I ordered their product online, which meant my trial was over Dec 30, 2013 at midnight, which is when they charged me the full price for the next full shipment. I argued, raised my voice and told her exactly what I wanted and would accept no less, she acted confused and unable to understand me, I wanted my acct cancelled, she offered a 2 month suspension of my acct so I could try the product longer, I refused saying I don't need to try it longer, I want my acct cancelled and a full refund! I can not give you a full refund, let me stop shipment and I will give you 50% refund, 50% on something I haven't recieved and you haven't even sent yet...Seriously! I was getting no where, so I ended the conversation with this...You will not be paid for this, I will file fraudulent business claims against you and ask my credit card co for a review of this situation. All of which I have done and then some ...I am writing reviews everywhere I can hoping to save someone from the same dishonest practices I have encountered...Please this is poor business practice at the very least, I believe it is actual FRAUD, DO NOT purchase anything from Lumanelle, you will regret it!