LogoDesignGuarantee
Complaint 298789 Details

Hello,

I made an order for about $200 for a complete package for logo, business card and envelope. After they sent me the same design over and over, I requested for a refund on Oct.5th 2013 and today is Dec.9th 2014 which means they have successfully stalled my refund exactly more than three months as of today.

I have followed your customer care email ([email protected]) for almost everyday in these last three months and still no refund which proves their intentions of not refunding any customers.

Every time I write to your customer care email I get the same reply as follows

"Dear Shiva,

We humbly apologize for not being able to satisfy you this time around. Your refund request has been forwarded to our Financial Department's Manager.

It is stated in our terms and conditions that reviewing your project for refund can take up to 21 days, but the process is usually quicker than this. We will update you accordingly, via email, as to when you will receive your refund.

I made an escalation to make sure that your concern will be our top priority.

Yours truly,
Kimberly Turner
Logo Design Guarantee"


And every time I try with their live support I get the same following message.

"We are figuring out your request. We will let you know here soon. If you would like to leave a message, please type it in the input field below and click "Send" button.".

After three months of waiting and getting the same replies from them made me realize that I will not recieve any refund never ever.

Please do not trust logodesignguarantee.com or logodesignguarantee.co.uk or 50dollarlogo.com

-Shiva