JustFab.com or JustFab Inc.
Complaint 302005 Details
- Date Occurred: 01/22/2014
- Reported Damages: $119.89
- Location: Greater Los Angeles Area
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I just went to cancel my JustFab membership, and they told me that if I'm certain I want to cancel, they can "push this to upper management" and give me a one time only refund. So I'm thinking, "great! I'll be refunded my four $39.95 credits that I haven't used!" Not the case. They told me that the one time credit only refunds you one, $39.95 credit, but cannot refund you the whole amount of credits, because they don't have the ability to process refunds! Lol! So then I said, "well, I don't understand. If you took money out of my account so that I could/would purchase merchandise, and I in fact did NOT purchase merchandise, Why would I not get all of my money back? If I'm not mistaken, you provide refunds if a purchase is not satisfactory. Correct?" The representative just repeated the same crap about how they can only give a one time refund, but that if I give them another chance, and use some of my credits they can that they would do a one time refund of TWO credits of $39.95! When I said no thank you, I would just like a full refund for all of my four credits, he said he was sorry, but they are only authorized to do a one time credit of $39.95 because they technically don't have the ability to perform refunds!!!?? When I asked to speak to a manager he refused and said that they have the same abilities as upper management. I agreed to take the one time refund of one credit, but I'm out almost $120 of my hard earned money that just goes to them for nothing. I get no merchandise in return for my $120. Seems like that's an unlawful act to me...I can't seem to get any further with this company. Any assistance is greatly appreciated! Thank you for your time!
- Nicole SBID #c79f1ab744
- Posted 01/22/2014
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Company Statistics
- Complaint Against JustFab.com or JustFab Inc.
- Complaints Filed: 2
- Reported Damages: $938.89
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.