National Aid Group, Newport Beach Ca.
Complaint 302225 Details

The National Aid Group was supposed to help us with the Principal Reduction Alternative (PRA) is part of the government's Home Affordable Modification Program (HAMP), which was introduced to help struggling homeowners by reducing their monthly mortgage payments by modifying their loans. The National Aid Group sent us the approval letter and documentation on September 9th, 2013. Throughout the entire process they never got in touch with our mortgage company who is handling our file. Our Mortgage company keeps calling us letting us know that they have been unsuccessful with reaching anyone at the National Aid Group. The National Aid Group deposited our payment of $2595.00 on November 11th, 2013. We have been very unsuccessful with reaching anyone at the National Aid Group. We are consistently calling every day leaving voice messages and emailing and no response. The National Aid Group screwed us over. The point of contact is Gerald Rios. Every email that we have sent to Gerald Rios he will open the email and never respond back starting from November 2013 to the present. The processor is Jennifer Wilson and she never return calls or responds to any of our emails. Please if anyone come across the National Aid Group do not use them they will rip you off.