IVG Stores
Complaint 3275 Details

SAW THE TABLE ON THE INTERNET, I CLICKED ON A TABLE THAT TOOK ME TO THE IVG STORES SITE 1-800-380-5056. I CALLED THE 8 HUNDRED NUMBER AS I HAD QUESTIONS ABOUT THE TABLE. THE SALES REP TOOK MY ORDER, I WAS NOT MADE AWARE THAT THIS PARTICULAR TABLE WAS NOT RETURNABLE. I DID'NT ORDER THE TABLE THRU THE WEBSITE [ONLINE], THE SALES REPS NAME IS ON THE PACKING LIST. I HAVE TRIED TO RESOLVE THIS MATTER WITH CUSTOMER SERVICE, ALL I HAVE BEEN TOLD IS THE TABLE IS NOT RETURNABLE. I HAVE TRIED TO REACH ELIZABETH JOHNSON [CUSTOMER SERVICE MANAGER], I LEFT MY CONTACT INFO, BUT NO RESPONSE. HAD I KNOWN OF THE TABLE WAS NOT RETURNABLE I WOULD HAVE NOT ORDERED IT. I STILL HAVE THE TABLE AS YOU NEED A RETURN ADRESS TO SHIP TO WHICH THEY WILL NOT PROVIDE ME WITH. I HAVE GONE TO THE WEBSITE AND READ THEIR RETURN POLICY WHICH SOUNDS GREAT, OBVIOUSLY THATS NOT THE CASE HERE, WHY SOULD I BE OUT $231.00 FOR SOMETHING THAT IS INFERIOR IN QUALITY,[ POOR PAINT JOB ON TABLE TOP AND A LOOSE PIECE OF RECTANGULAR METAL ON THE UNDERSIDE OF THE TOP ONLY ATTACHED IN 3 PLACES] THEIR SALES REP DIDN'T INFORM ME OF THEIR RETURN POLICY ON THIS TABLE, HAD I ORDERED IT ONLINE I COULD ALMOST UNDERSTAND, BUT I DID NOT, I CALLED AND ORDERED IT THRU THEIR REP.