Americas Locksmith Services
Complaint 337449 Details

I reached out to America's Locksmith after locking my keys in my car. I was quoted a price of $19 for the call out and $35 to gain access into my vehicle. The agent arrived at my residence within an hour of the call and was able to get into my car in a matter of 30 seconds with the assistance of an inflatable pillow and jimmy stick. I was honestly impressed with the quick and efficient manner of the technician. My dismay comes into play when he advises me that the price is $180 - and that if I paid cash it would be cheaper. I advised him of the price the secretary quoted and he stated to take it up with the office.

I called the local number and spoke to "Dave" who was either a principal of the company of someone with authority and stated my dismay in the price gauging. He became incredibly rude and stated that "well I didn't lock you out of your car did I?" and that it was 8am in the morning and he provided a service to me - I am not disagreeing with the service or time (even though they are a 24 hour service and I don't see how 8 am is different than any other time of the day). His tone was incredibly harsh and he was insulting and rude stating that "too bad, you did this to yourself".

I advised him that I am more than happy to pay the quoted rate of $54 plus taxes but to triple the price without consent and tell me too bad - you did this to yourself is not acceptable! I contacted my credit card company and have found that this appears to be a common problem with this company and my purchase is protected by an amendment of your credit card.

I will NEVER use or recommend this company! The technician showed up in an unmarked vehicle with no identification of the company, he went into my home without my consent or knowledge while I was getting my purse, and had it not been for our very intimidating Rottweiler being present, I can only assume!

Spare yourself the trouble and go with AAA or another company that won't steal from you!