Encore Tours and Travel / Vacation Destinations
Complaint 48178 Details

I received a flyer at work over the fax machine. Because this is the first Christmas without my mother who died suddenly and whom is buried in Florida, the vacation to Orlando, Fl enticed me. I called the number even though I thought better of it. Because I was filled with emotion, the salesperson Mark talked me into giving him my banking information. He guaranteed me that he would be able to fly me and my children to Orlando to visit my mother's gravesite. He guaranteed that I would be able to fly out to meet up at the gravesite with my other brothers and sisters. After speaking to my sister, she told me that they were a scam and to call and cancel. I called to cancel and all they have been doing is abusing me. They have called me names. They have hung up on me. They have kept me on hold. They have laughed and said that I am NEVER getting my money back. They have said they would fax forms for a partial refund, which they never even did that. They NEVER even sent the vouchers for the travel. Basically, they STOLE my money. I am so sad about my first christmas without my mom and now I have this extra stress. This is the worst christmas ever!!!