NaturalMarket.com
Complaint 59160 Details

I ordered 300 specialty toothbrushes (Collis Curves) and received only 224. I was also charged too much for each brush, as the price decreased within days of making the order. The email that follows was received from NaturalMarket.com on August 29, 2011, indicating that I would receive a refund of $197.99 for the price adjustment, and that the remaining brushes were on back order. I have made multiple requests to the company to fulfill these promises to no avail. Unfortunately, there is no phone number on their web site, so contact has been by email only. Any assistance that you can provide would be very much appreciated.

NaturalMarket

Thank you for contacting us.
The CEO has approved a refund of $197.99.

Please allow 2-3 weeks for processing of refund.

Your backordered items are still on order and expected within to arrive and ship to you in 2-3 weeks.



Please use the link below if you have any additional questions or comments:
View or Respond to this Ticket

If I can be of further assistance, please let me know.

Sincerely,
vanessa
Customer Care Department,
NaturalMarket.com

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