COMPLAINT FILED UNDER:: HEALTH AND FITNESS PRODUCTS / GINALE SKIN CARE
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Ginale Skin Care
Complaint 62173 Details

  • Date Occurred: 01/21/2014
  • Reported Damages: $109.00
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

My wife fell for a Ginale offer for some test products and paid a few dollars (for postage) on her credit card for them. They were delivered and she thought that was the end of it. A month later we get an email invoice to say they have debited $109 from our account for a 30 day supply of some skin peel products. These products were not ordered. We are now in the process of trying to undo this.

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Comments

  • Cathy
  • Cathy SBID #bdd56604ff
  • Posted 01/21/2014
  • Always read the terms and conditions. I have found that when you pay for trial products, there is a term involved. Usually after 30 days if you dont cancel, you get either billed for the products they originally sent you, or you are on a direct delivery monthly program. The best thing to do is contact them immediately and cancel the membership. Again, I dont know if they will refund the money, but at least you shouldnt be billed further. Always read the fine print. Good luck.
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  • AlanC
  • AlanC SBID #56ee460c74
  • Posted 01/22/2014
  • Cathy,

    This offer, and similar offers, are scams. The offer led my wife to believe that she was paying for a free trial. Free trials have been used as marketing tools for decades. No one reads 'Terms and Conditions' on these things. Such small print used to be employed in UK financial products to hide the real costs from the client. This practice is now illegal. It should be illegal in marketing offers too. The offer should clearly state that you are signing up for a monthly subscription, it should not hide this fact in small print. It is a scam. My wife spoke to a person on the ginale help line who thanked her for not losing her temper with him. He admitted that the offer was misleading and that the details were only shown in the small print. They will refund all the money.
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  • AlanC
  • AlanC SBID #97b03cbcc9
  • Posted 03/05/2014
  • Jessica,
    By your sarcastic tone I suspect you work for Ginale. My wife can read very well thanks. However, terms and conditions that bear no relationship to the offer (Free trial, pay postage only) are a scam and should be illegal. Ginale made it excruciatingly difficult to get a refund and then only refunded half the monthly charge. So they made about $50 out of the scam. This is a good return for someone mistakenly clicking a FREE trail offer. By the way, 'stats' is spelled 'states' so you should learn to spell.
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  • AlanC
  • AlanC SBID #5c3e144d48
  • Posted 04/12/2014
  • Jessica,
    You wrote “I cant spell and read”. Just to help with your education this should be “I can’t spell and read” or more simply “I’m illiterate”. So you get your $109 product for $27? Even $27 for a tiny tube of cream is a rip-off. It’s even more of a rip-off that they try to scam unsuspecting free trial customers out of $109. Let me clarify this situation. I just bought some movie tickets on the internet. I clicked the ‘Terms and Conditions’ checkbox without reading them. These terms and conditions are typically several pages of small print. NO ONE READS THEM! If the theatre that sold me the tickets tried to debit a monthly amount from my credit card despite my CLEAR INTENTION to purchase tickets only for a single movie, no one would argue that they had a right to do this.
    Ginale Skin Care is scamming the public and people like you make their behavior profitable.
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Business Profile Summary

  • Ginale Skin Care logo

Company Statistics

  • Complaint Against Ginale Skin Care
  • Complaints Filed: 61
  • Reported Damages: $9,532.12
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