City Grid Media
Complaint 70108 Details

In November of 2011 I was contacted be a sales rep named luiz tuazon representing citygridmedia. I was told that he could list my site through their company to help get better coverage on the internet and to get more customes to call into my studio. I was told that they were like Google and that I would be charged as people used their search site to find my listing and click through to my web-site or a direct call (Using a number they could track). This, of course, was not to be the case.

As it turned out, they charged for consumers to just look at my listing on their site. Interestingly the number of people who actually viewd my listing on their site was always the max number that they could bill me for. After getting my second bill ($419.00) and receiving ZERO leads through their site I decided to call in. I got a lot of apoligies and was told if I was to just stick with them a little longer I will get results, but they could not promise anything spacific. They also told me that someone actually called from their add, but when I asked them to produce the record there was none.

I was told that hundreds (Over 700) of people viewed my listing but no one actually responded. After checking my Google Analytics I can see that we have 78% responce rate with our web-site, that means that roughly 8 out of 10 people call in our respond to our ads from our web-site. It would appear that they can only produce a 0% ROI to their site listing.

For the small business that has to watch their marketing dollars this is a waste. I was conned into believing that I would be charged for results but in fact was charged for people just looking (Which I cannot confirm) at a listing that I had no control over. After contacting City Grid they defended their position by saying they got a lot of people to look, but that is not what I was lead to believe I was paying for. They admitted that I seemed to get very poor results (0%) and said maybe it would be better in a few months.

This is a Rip off and I want to warn other small business owners not to fall for their missleading promises. You can list your business on a number of FREE listing sites and get a better responce than they could provide. When I did a general Google search for my services in my local area City Grid's listing did not even appear on the 1st ten pages of my search (I stoped looking after ten). Well, so much for them giving me higher visability on the internet (another empty promise they made). I used YELP for a free listing and appearded on the 1st page of Google search.