OpticsFast
Complaint 79243 Details

I purchased frames online thru Becky S after she agreed to Price Match on a order of frames and lenses. Couple days later she says she can't send the glasses she has because there is a crack in the temple. She offered me a 5% extra discount if I wait for the backorder. I agreed.

Couple weeks later I get my frames but they are not in the size that I ordered. I ordered a size 52 but a size 54 was shipped. Becky or someone from her company deliberately used a sharp tool to scratch off the imprinted "4" of the 54 located on the legs of the frames to hide the fact that the frames are not the size 52 that I had ordered. I had the frames measured and it was a 54, plus, on the nose rim, there is another imprint that says 54. I guess Becky was not aware there was another size marker on the nose rim, otherwise, this part would have been etched off as well. I emailed Becky again and we agreed upon an additional $25 off if I kept the frames.

A week later, I open an email from Becky saying that she will charge my credit card additional $115. When I contacted her to inquire about this, she kept making up and changing stories. To make the long story short, she said she need to charge me $115 to cover her profits. She said $75 for her profit and $40 for the extra discounts that she gave me.

This is the exact quote from her email, "$115 is the cost without the price match.. $40 is what I am in a los for The $75 is my profit which I will give up if we can agree to the $40.I am unable to go this low when I said I will do off $25 I didn’t realize that the order already has been pricematched to a place where is BELOW my cost. So its my fault..send back the frmae we undo this deal."

When I called my credit card company she had already charged my account of $115. Why am I being charged more than the originally agreed upon price a week after receiving the shipment? So, I can cover her profits? It's a done deal whether or not she made profit off of me. It's her fault for miscalculating and offering discounts.

Bottom line to potential buyer: BEWARE! READ THE OTHER NEGATIVE COMMENTS. You think it won't happen to you, right? Sorry, but you are next in line to be scammed as soon as you submit your order through this company.

Oh, I highly doubt the reviews on this site are legitimate. She also offers $10 off for posting positive reviews. Go visit another review site, there is only a 32% approval rating. Go check BBB too. Unbelievable amount of complaints.