SmartTweak/Avangate
Complaint 9119 Details
- Date Occurred: 05/10/2013
- Reported Damages: $109.95
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
On May 10, after purchasing UpdateMyDrivers, I downloaded the program, ran it and tried installing the drivers I downloaded from the system. The drivers locked my computer and caused critical system root files to become corrupted. I had to take my computer to a computer repair shop where my computer's hard drive was wiped and the operating system re-installed. The damage UpdateMyDrivers caused cost me $109.95 to repair.
During the re-installation of my operating system, UpdateMyDrivers program was removed.
I contacted the company on May 13 requesting that the monthly subscription be cancelled and that I receive a refund.
When I tried to contact the company to get a refund, I was told that the ONLY way to get a refund was to request it using the activation key or some other information contained in the UpdateMyDrivers program. I could not do this since the program had already been removed from my computer.
I tried contacting the company by e-mail and by phone, but got an automated response that the only way I could contact the company was through the program that had already been removed from my computer. I felt the only option I had was to contact my credit card company and request the charge be cancelled.
In the meantime, I received another message from the company on May 26, telling me that I would be charged another $9.95 for an automatic renewal of UpdateMyDrivers. I received this notice even after I was told in an email from the company that the automatic renewal had been disabled.
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Company Statistics
- Complaint Against Smart Tweak
- Complaints Filed: 18
- Reported Damages: $453.00
What is SBID?
SBID is a unique id code that identifies the user's computer and location. SBID is used to prevent fraudulent postings and help our community find users who create duplicate user accounts.