EUROPCAR in Bruges, Belgium
Complaint 143376 Details

Be very careful when you rent a car with EUROPCAR in Bruges, Belgium. I was a victim of a big scam by the people at this office. I was told it will be OK to return the car on Sunday even though the office will be close. They said just park the car and drop the keys through the office door. When I returned home to the US, I had a bill from EUROPCAR for damage to the car and another one for fuel. First, I took pictures of the car when I left it at the parking lot. The car was in the exact same condition as it was when I picked it up in Dusseldorf. There was no damage to any part of the car not even a scratch in the paint. Also, I kept a receipt from the gas station in Bruges where I filled the gas tank on my way to return the car. My Credit card company has been trying to get prove of the damages from Europcar but so far in three months they haven't sent anything. To me this is a scam to get extra money from foreign tourist. The car was perfect when I left and the tank was full. I know it and they know it so it is a shame that a company I used to consider honest will do this to its customers. Stay away from Europcar in Bruges.