Hilton Hotel Niagra Falls
Complaint 18993 Details

When I booked my hotel room on the Holton website it cleary showed that the hotel was right next to an UN-OBSTRUCTED view of the Falls, appearing to be sitting right over top of the falls which would give guests an incredible view but in fact the photo was edited to appear this way and the truth is the hotel sits back from the falls and has a casino resort in front of it between the Hilton and the falls view. I would not have booked this hotel and or paid for this type of view. When I attempted to speak to the management about it the GM told me it is what it is and if I wanted to pay a higher price for a room that was located higher in the air I could do so and get a better view but it still would not be the view the picture represented it would be