MochaHost
Complaint 260907 Details

First of all these guys are not based in US, they using VoIP service with US toll free phone service, if you call them no body will answer your call you can just leave a message and they dont give a (Inappropriate Content Removed) about your voicemail plus you can go through with the live chat session that i had with them last time they have waisted ma time and i loose alot of money cuz lost customers, just because of there irresponsibility






Rudy: Welcome to MochaHost's Live Help! How may I help you?
: Hey Rudy
Rudy: Hello
Rudy: What can I do for you?
: i haven't heard anything from you guys tey
: tey*yet
Rudy: What is your ticket ID?
: if you can give me an specific time that when my website will be live and up ?
i dont have login credentials
: they have changed
Ali: but i can tell you domain or primary email address
: Please hold on
: Okay
: Take your time
Rudy: Our billing team is processing your ID verification right now .
: Thank you
: why i am so worried cuz my website has down and its not good impression to my customers
: They have asked you to send manually filled Authorization form
: yep, it has been sent couple of hours ago
: Mira P. @ MochaHost <[email protected]> reply-to: [email protected] to: Wed, Jul 17, 2013 at 5:54 AM subject: [#TND-816530]: Important MochaHost Follow-Up:ID verification needed mailed-by: mochasupport.com : Important mainly because of the words in the message.
Rudy: But it is not manually signed .
: that was in PDF format
: i open that file in word, Filled that up and signed manually then rescan it
: then send it you guys
: at 5:54 AM subject: [#TND-816530]:
: shall i send you again now?
: shall i resend it to you?
: If the transaction got stuck, Usually companies ask for scan copy of CREDIT CARD AND LICENSE
: i have already provided
Rudy: Please check your email .
Rudy: We have already contacted you .
: One sec
Rudy: Sure .
: Hello, As we have told you in previous reply we need the AuthForm to be manually filled and signed by you. Please provide us with the AuthForm and we will activate your account. Have a nice day! Best Regards, Eli N. Mochahost~
Rudy: Yes .
: i have told you i manually signed that agreement and rescan it
: so you want me to fill it manually as well?
Rudy: Yes , please .
: what the F***
: Why is like that
: i have explained you i have used MSWORD
Rudy: You need to follow steps that billing team asked you .
: ONE SEC
Rudy: Take your time .
: you will get an email in just 2 minutes with the filled form by hand
: Thats really annoying
Rudy: Okay , I will notify billing team to check it again .
: Please bear with me
: here
Rudy: We apologize for the caused inconvenience .
: i wanna sort this out now other wise i'd go and but hosting service from somewhere else
: but*buy
Rudy: We understand .
Rudy:
: cuz my website has been down because my last hosting has been expired yesterday
: and its really bad sign to my customers
Rudy: Have you already sent the form ?
: yes thrice
: can u see my email in your support email inbox
: ?
Rudy: I will ask billing team to check it .
: i have just send that form again with manually write in there
Rudy: LiveChat is the first line of support and we can handle majority of sales queries and basic technical issues that may occur. Please ask for further support and deeper investigation via our ticket support system.
: and please send me the login credentials
: at my email address
Rudy: Once your account is successfully activated we will send to you the MochaHost Welcome e-mail. Please do check your SPAM folder if you do not see the MochaHost Welcome e-mail in your regular e-mail account.
: k
: can't see any email in spam folder
: neither in inbox
Rudy: Ali , please be patient .
Rudy: We have average response time 1 hour .
Rudy: Billing team will respond as soon as possible .
: just confirm me one thing please
Rudy: Yes
: the form is over written by hand, Is that work or not?
: just because of your stupid formality
: i have over written by hand and rescan it
: so is that work?
Rudy: In that case , in my opinion , it will work .
: Please no opinion reply me with YES or NO, I am really i being rude to you
: but its my business
: Sorry
: *
: there?
Rudy: you will receive reply from the billing team as soon as possible .
: why i am want confirmation cuz if you it doesn't work, I'll but this service from somewhere else straightaway
: but*buy
: and ask you cancel my order
: to*
: if it doesn't work cuz i had enough
Rudy: You can request cancellation through your email .
: But for this i need fuckin confirmation
: as i said if it doesn't work then i'd go for cancellation
Rudy: You will receive email regarding this matter as I said ,
Rudy: Livechat operators does not have such level of access to provide you with confirmation .
: Such a dumb ass holes you guys are, If i get negative response now, YOU WILL SEE THE UNCOUNTABLE NEGATIVE REVIEWS ABOUT YOUR WEBSITE
: fuckin formality that FORM SHOULD BE FILLED BY HAND
Rudy: Unfortunately, I will need to close this chat session with you.
Chat InformationChat session has been terminated by the site operator.